Cancellation & Refund Policy
Kevin Inc. believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on www.fruchef.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by mailing us at firstname.lastname@example.org.
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped
If you received the product, it will be eligible for replacement, only in cases where the product is found unfit for consumption, which includes:
- The packaging was damaged
- The product delivered is past its expiration date
- If the product seems questionable in terms of taste, odour or texture
In case of Refund/Exchange the order has to be shipped back within 7 working days. On receiving the order the amount is refunded back to your bank account within 15 working days from the date of receiving the return. All refunds are directly made by the payment gateway and are subject to time taken by them to process the same.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 011-49875788 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
- Any product that is returned without all original packaging, including the retail box
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product from which the UPC (Universal Product Code) has been removed from its original packaging